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Delivery & Returns Policy
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and provide an estimated delivery date. For many of our products, cushions are made to order given the extensive range of fabrics available. A typical production lead time for such items is 6 weeks +/-. Transit and shipping times will then need to be calculated to your delivery location
2. Delivery Location
The items listed as “in-stock” on our website, are held in stock in the UK. These items are ready for immediate shipping. Delivery of these items is free to UK mainland. Shipping costs may be incurred for areas outside of this area.
We accept orders from international customers. In such cases shipping times and costs will need to be calculated. For many parts of Europe, no additional cost will be added
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of order. This time will be calculated to include the production of your product (where applicable) and transit time to your delivery address. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
We make every effort to fulfil your order as quickly as possible. Typically, all products can be delivery within 6-8 weeks unless there are exceptional circumstances, in which case we will notify you of any delay.
All delivery times are calculated in working days (Monday-Friday)
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
5. Shipping Costs
Shipping costs are based on the size and weight of your order along with the delivery destination. We will provide full shipping costs based on your requirements. This can be done prior to or upon receipt of your order
Sales tax may be charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If you are receiving palletised goods from us or goods via a third party courier, please be sure to sign any paperwork as (damaged). This way, if any damage is found upon unwrapping your product, it will be insured.
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org..
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds will not be given for bespoke or custom-made items – This includes non-standard cushions.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be returned by courier or collected by ourselves if in the South of England. Our return address is;
Encompass Furniture & Accessories
C/O Bottrill’s of Chichester
If your return is accepted, we’ll send you a return shipping document, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at email@example.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. We seldom have problems with our products. However, in the unlikely event that your item is not of the standard it should be, we will endeavour to resolve any issues as quickly as possible.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Again, this does not apply to bespoke or custom-made products which are non-refundable – This includes non-standard cushions.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.